Terms & Conditions
Effective date: 13 Jan 2023
These
Terms and Conditions apply to any orders and purchases made on My FengShui. My
FengShui reserves the right to amend/update this Terms and Conditions at its
sole discretion without notice to the Customer, Suppliers, Partners, or any
other users of this service and site.
Please
read these Terms of Service (“Terms”) carefully as they contain important
information about your legal rights, remedies and obligations. By accessing or
using the My FengShui Platform, you agree to comply with and be bound by these
Terms.
Please
note: These Terms contains an arbitration clause and class action waiver that
applies to all My FengShui Users, Suppliers, Partners, and Members. It affects
how disputes with My FengShui are resolved. By accepting these Terms, you agree
to be bound by this arbitration clause and class action waiver. Please read it
carefully.
Thank
you for using My FengShui!
These
Terms constitute a legally binding agreement (“Agreement”) between you and My
FengShui (as defined below) governing your access to and use of the My FengShui
website, including any subdomains thereof, and any other websites through which
My FengShui makes its services available (collectively, “Site”), our mobile,
tablet and other smart device applications, and application program interfaces
(collectively, “Application”), rewards (collectively, “Myrewards”), payments
(including but not to direct debit, FPX, credit, debit, recurring
subscriptions, and other forms of transactional and stored value payments),
processing and associated items, and all associated services (collectively, “My
FengShui Services”). The Site, Application and My FengShui Services together
are hereinafter collectively referred to as the “My FengShui Platform”.
Collectively the use of the term “My FengShui” may be used interchangeably
within this document to denote any or all parts of our website, mobile applications,
other services and access points, or the platform and should be viewed as
such.
Our
Privacy Policy, and other Policies applicable to your use of the My FengShui
Platform are incorporated by reference into this Agreement.
When
these Terms mention “My FengShui,” “we,” “us,” or “our,” it refers to the My
FengShui company you are contracting with. Your contracting entity will
generally be determined based on your country of residence or establishment
Our
collection and use of personal information in connection with your access to
and use of the My FengShui Platform is described in our Privacy Policy.
This
set of Terms and Conditions will help you understand how My FengShui operates
in serving you.
Brandmarks, Trademarks, and More
Guidance
for brands and names used in this document included but not limited to the
following:
- My
FengShui refers to the online shopping. Mobile shopping, or other retails
platforms operated by My FengShui Holdings. It may also refer to the
brand, it’s trademarks, it’s intellectual property, it’s operations, it’s
assets, or other related items that may reasonably be attributed to the
brand and its business operations.
- Member,
user and customer may be used interchangeably and reference any user of
the Mygrocer Platform and associated services.
- My
FengShui refers to the controlled, secured and brand managed online stores
from which My FengShui is able to deliver the FengShui services, products
and consulation to you!
Who Can Place Orders
Only
registered My FengShui customers are able to place orders through My FengShui.
Guest shoppers may only browse but cannot place orders. Placing an order means
browsing our product lists, adding items to a shopping cart, completing the
order details (including address, mobile numbers, delivery times, items to be
delivered, payments), and where applicable, earning
Ownership
This
website (“My FengShui Website” and “www.myfengshui.com”) and associated mobile
apps (My FengShui applications) are owned and operated by My FengShui
Holdings Sdn Bhd (“My FengShui”).
Access & Use
Your
access to, use of services provided or associated with, and use of the
materials contained in, the My FengShui Website and/or My FengShui Mobile
Applications is conditional on your acceptance and compliance with the terms,
conditions, notices and disclaimers contained in this document or elsewhere on
the My FengShui Website (“Terms and Conditions”). By using the My FengShui
Website, Mobile Applications or any other access point to My FengShui services,
you agree to be bound by these Terms and Conditions.
Limitations
You
may not use My FengShui, its assets or services or associated assets and/ or
services, for any of the following purposes:
- Disseminating
any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar,
obscene, or otherwise objectionable material
- Transmitting
material that encourages conduct that constitutes a criminal offence or
results in civil liability or otherwise breaches any relevant laws,
regulations or code of practice
- Gaining
unauthorised access to other computer systems
- Interfering
with any other person’s use of the website
- Interfering
or disrupting networks or web sites connected to the website
- Inciting
hatred, abusive behaviour, bullying, violence, or any other similar
actions towards any group, individual, or organisation based on but not
limited to areas of religion, race, language, culture, currency,
nationality, sexual orientation, gender identity, social position,
economic position, education level, dress, manner, or otherwise.
- Making,
transmitting or storing electronic copies of materials protected by
copyright without the permission of My FengShui.
You
will indemnify us against all losses, liabilities, costs and expenses
reasonably suffered or incurred by us, all damages awarded against us under any
judgment by a court of competent jurisdiction and all settlements sums paid by
us as a result of any settlement agreed by us arising out/ or in connection with:
- any
claim by any third party that the use of the My FengShui Website, My
FengShui Mobile Applications, My FengShui Platform by you is defamatory,
offensive or abusive, or of an obscene or pornographic nature, or is
illegal or constitutes a breach of any applicable law, regulation or code
of practice;
- any
claim by any third party that the use of the My FengShui Platform, My
FengShui Website, My FengShui Mobile Applications by you infringes that
third party’s copyright or other intellectual property rights of whatever
nature; and
- any
fines or penalties imposed by any private organisation, Government
authority or related bodies, regulatory, advertising or trading body, or
authority in connection with the use of the My FengShui Website, My
FengShui Mobile Application, My FengShui Platform by you.
Amendments
My
FengShui reserves the right to amend the Terms and Conditions without notice of
any kind at any time. Your use of our My FengShui Website and/or My FengShui
Mobile Applications following such changes constitutes your agreement to be
bound by the new Terms and Conditions.
Standard eCoupon, vouchers, promo codes, rewards points, bonus
programs, and promotions Terms and Conditions
Your
use of an eCoupon, voucher, promo code, rewards points, bonus programs,
promotion, or any associated services (collectively referred to as an
“eCoupon”) indicates your agreement to be bound by these Terms and Conditions.
My FengShui reserves the right to withdraw or cancel an eCoupon, voucher, promo
code, rewards points, bonus programs, promotion, or any associated services
without returning any form of monetary or product compensation for any reason
at any time.
My
FengShui shall not be liable to any customer, supplier, partner, business, or
household for any financial loss arising out of the refusal, cancellation or
withdrawal of any eCoupon, voucher, promo code, rewards points, bonus programs,
promotion, or any associated services or any failure or inability of a customer
or household to use an eCoupon, voucher, promo code, rewards points, bonus
programs, promotion, or any associated services for any reason.
Security and Fraud
When
you use an eCoupon you warrant to My FengShui that you are the duly authorised
recipient of the eCoupon and that you are using it in good faith. If you
redeem, attempt to redeem or encourage the redemption of eCoupons to obtain
discounts to which you or a third party are not entitled you may be committing
a civil or criminal offence.
If
we reasonably believe that any eCoupon is being used unlawfully or illegally we
may reject or cancel any eCoupon and you agree that you will have no claim
against us in respect of any rejection or cancellation. My FengShui reserves
the right to take any further action it deems appropriate in such instances.
Registration
To
register and use My FengShui or any its platforms, services, websites or
applications, you must be over eighteen (18) years of age.You must ensure that
the details provided by you on registration or at any time are correct and
complete. You must inform us immediately of any changes to the information that
you provided when registering by updating your personal details.
My FengShui Website’s right to suspend or cancel your
registration
My
FengShui Website reserves the absolute right to suspend or cancel your
registration immediately at our sole discretion without assigning any reason
whatsoever.
You
can cancel this agreement at any time by informing us in writing. If you do so,
you must stop using the My FengShui Website.
The
suspension or cancellation of your registration and your right to use the My
FengShui Website shall not affect either party’s rights or liabilities.
All
other relevant parts of this Terms and Conditions shall survive cancellation.
Registration and Passwords
Registration
provides a unique identification for each shopper (also known as “member”), and
helps us trace all orders in cases where there are queries or problems.
Registration
is simple and done only by an individual shopper. The shopper must provide a
unique email and password. The email and password will be required for login to
My FengShui. In addtion, My FengShui also facilitate the login process to allow
shopper register/login via their existing social media account, like Facebook,
Google and etc.
Customers
must be over 18 years of age to register. Customers must also ensure that all
details provided during registration or any other time are correct and
complete. Any changes to the details provided during registration must be
updated by informing My FengShui in writing with acknowledgement or via our
website.
You
will be asked to provide a Password upon registration, this Password must be
kept confidential and must not be disclosed or shared with anyone. You will be
responsible for any purchases and activities that are submitted under this
Password.
My
FengShui reserves the absolute right without the need for explanation or
explaination, to refuse, suspend, or terminate registration of individual
and/or corporate members immediately at our discretion and not limited to
following: –
- Dormant
Customers
- A
single customer using multiple accounts delivering to the same delivery
address. This will be verified through mobile number and you will hereby
agree to My FengShui sending you confirmation via mobile. In the event
that the confirmation cannot be verified for any orders received, My
FengShui reserves the right to cancel the order and will not be liable for
any loss of payment due to the inaccuracy of the information provided by
the member.
Information Collected & Use of Information
My
FengShui collects the details provided by you on registration together with
information we learn about you from your use of our service and your visit to
any part of the My FengShui Platform including the My FengShui Website and My
FengShui Mobile Applications.
By
using the My FengShui Platform, My FengShui Website, or the My FengShui Mobile
Applications, you expressly accept and give your unconditional consent that we
may use any and/or disclose information about your demographics in any manner
which does not reveal your identity in detail for the purpose of marketing,
promotional, strategic development, research and customer care.
Personal Data Protection Act 2012
In
connection with the Personal Data Protection Act 2012 (PDPA), you agree that My
FengShui Holdings Sdn. Bhd. and its related or affiliated co-operatives and
organisations (hereafter collectively referred to as “My FengShui”, “we”, “us”
or “our”), and/or any part of the My FengShui Platform may collect, use,
process, disclose, and/or transfer your personal data for the purposes of
administering, maintaining and terminating your membership and participation in
My FengShui’s services including but not limited to My FengShui and keeping you
informed of updates, changes and developments relating to the service, the
scope of which may include but is not limited to:
- administering
and maintaining your account with us, including administering any benefits
and entitlements;
- engaging
third party service providers to perform certain aspects of the services
offered by the services we offer including reward and subscription
services;
- unless
you notify us in writing and your notice is acknowledged as being received
by our legal, finance, technology and marketing teams, that you do not
wish to receive such information, sending you information from time to
time through e-mail, messaging, mobile SMS and text communications, visual
communications, digital communications, and posts about products and
services, promotions and special offers, upcoming events and other
information which we determine at our absolute discretion may be of
interest to you;
- customer
profiling, market analysis and research purposes to improve our product
and service offerings to you;
- notifying
you about important changes to the membership program;
- responding
to queries or feedback from you; enforcing these Terms and Conditions and
our legal rights and remedies; and
- for
such other purposes as permitted by applicable law or with your consent.
In
compliance with the PDPA, My FengShui will not send marketing messages to
telephone or facsimile numbers belonging to you unless you have given us clear
and unambiguous consent to do so. If you have previously given us consent, we
will continue to send you marketing messages until you advise us in writing
that has been acknowledged as received that you wish to withdraw the consent.
Intellectual Property
The
content of the My FengShui Website, My FengShui Applications (mobile or
otherwise) and My FengShui Platform and associated assets, marks, services, and
brands, is protected by copyright, trade marks, database and other
intellectual property rights. You may retrieve and display the content of the
My FengShui Website on a computer screen, store such content in electronic form
on disk (but not any server or other storage device connected to a network) or
print one copy of such content for your own personal, non-commercial use,
provided you keep intact all and any copyright and proprietary notices. You may
not otherwise reproduce, modify, copy or distribute or use for commercial
purposes any of the materials or content on the My FengShui Website or any part
of the My FengShui Platform without written permission from My FengShui.
You
may not modify, reproduce, copy or distribute any of the content on My FengShui
for commercial purposes without our prior consent.
No
licence is granted to you in these Terms and Conditions to use any trade mark
of My FengShui.
Availability of the My FengShui Website
Although
My FengShui Website aims to offer you the best service possible, My FengShui
makes no promise or guarantee that the services at the My FengShui Website will
meet your requirements. My FengShui Website cannot guarantee that the service
will be fault free. You agree that My FengShui Platform and My FengShui will
not be liable or held responsible for any damages, loss or other situations
caused through the use of the My FengShui Website and you agree to indemnify My
FengShui against and and all claims. If a fault occurs in the service you
should report it by email at support@myfengshui.com and we will attempt to
correct the fault as soon as we reasonably can.
Your
access to the My FengShui Website may occasionally at the absolute discretion
and with no explanation or warning be restricted to allow for repairs,
maintenance, upgrades, changes, enhancements, or the introduction of new
facilities, products, or services. My FengShui Website will attempt to restore
the service as soon as it reasonably can.
My
FengShui website includes links to other websites or materials which are beyond
its control and you agree that My FengShui is not liable for any information,
services or items that you experience or find through these links and
materials.
My FengShui Limitation of Liability
The
My FengShui Website is provided by My FengShui Holdings without any warranties
or guarantees of any kind either express or implied, including without
limitation, warranties of title or implied warranties of merchantability of
fitness for a particular purpose. You must bear the risks associated with the
use of the Internet.
My
FengShui will endeavour to the best of its ability to ensure that information
or material included on the My FengShui Website is correct, reputable and of
high quality. My FengShui will not be responsible for any errors or omissions
or for the results obtained from the use of information or for any technical
problems you may experience with the My FengShui Website. If My FengShui is
informed of any inaccuracies in the information or material on the My FengShui
Website, My FengShui will attempt to correct the inaccuracies as soon as it
reasonably can.
In
particular, My FengShui disclaim all liabilities in connection with the
following:
- incompatibility
of the My FengShui Website, My FengShui Mobile Applications, My FengShui
Platform with any of your equipment, software or telecommunications
links;
- technical
problems including errors or interruptions of the My FengShui Website, My
FengShui Platform;
- unsuitability,
unreliability or inaccuracy of the My FengShui Platform and My FengShui
Website;
- inadequacy
of the My FengShui Website to meet your requirements.
To
the full extent allowed by applicable law, you agree that we will not be liable
to you/or any third party for any consequential or incidental damages
(including but not limited to loss of revenue, loss of profits, loss of
anticipated savings, wasted expenditure, loss of privacy and loss of data) or
any other indirect, special or punitive damages whatsoever that arise out of or
are related to the My FengShui Website and My FengShui Platform.
My
FengShui shall not liable for any consequential, indirect or special damages or
loss of whatever descriptions. To the extent that My FengShui is liable in
contract, tort or otherwise for any loss, damage or injury arising directly or
indirectly from any defect in or or non-compliance of the Product or any other
breach of My FengShui’s obligations hereunder, such liability shall not in any
event exceed an amount equivalent to the price of the Product(s).
Both
My FengShui and the delivery company will not be held responsible for any
damages or loss of Products after delivery. The Customer shall not use the
Product in any manner and/or for any purpose for which they are unsuited for
and shall be responsible for using all necessary skill and care in handling and
using the Product. The Customer expressly agrees that My FengShui assumes no
obligation or liability for any advice or information given with the Products
and My FengShui assumes no responsibility for any inaccuracy or misstatement of
any such information. The Customer assumes all risks connected with the use and
storage of the Product.
Customer
unreservedly acknowledges and agrees that he/she assumes all risk in connection
with the use of this site. My FengShui shall not be liable for any direct,
indirect, consequential or punitive damage or loss of profits or loss of
revenue however arising from the use of, access to the site. Without limitation
to the foregoing:
This
site and all information contained herein is provided on a “as is” without any
implied or express warranty including of any implied warranty as to title,
quality, merchantability, fitness for purpose, or non-infringement. Before
acting on the information found on My FengShui Website, you may wish to confirm
the facts that are important to your decision making. Product information on
our website may be different from information on the products for a variety of
reasons including such things as manufacturers’ updates and changes. My FengShui
reserves the right to change or update information on any product on My
FengShui at any time without prior notice.
To
the fullest extent permitted by law, My FengShui shall not be liable for any
error or omission in the content of the site including any damage or injury
arising out of or in connection with any access or use of the site whether such
damage/injury is caused by failure of performance, error, omission, defect,
delay in operation, computer virus, theft etc.
Governing Law and Jurisdiction
These
Terms and Conditions shall be construed in accordance with the applicable laws
of Malaysia. Both the Customer and My FengShui irrevocably and unconditionally
submit to the exclusive jurisdiction of the courts of Malaysia. Should the
services be delivered to a Customer in another jurisdiction then the applicable
laws of that country shall apply and both the Customer and My FengShui
irrevocably and unconditionally submit to the exclusive jurisdiction of the
Courts of the relevant jurisdiction/ country.
International Use
My
FengShui makes no promise that materials on the My FengShui Website are
appropriate or available for use in locations outside Malaysia or in countries
where it does not yet operate, and accessing the My FengShui Website from
territories where its contents are illegal or unlawful is prohibited. If you
choose to access this site from locations outside Malaysia, you do so on your
own initiative and are responsible for compliance with local laws.
Miscellaneous
You
may not assign, sub-license or otherwise transfer any of your rights under
these Terms and Conditions.
If
any provision of these Terms and Conditions is found to be invalid by any court
having competent jurisdiction, the invalidity of that provision will not affect
the validity of the remaining provisions of these Terms and Conditions, which
shall remain in full force and effect.
If
you breach these Terms and Conditions and My FengShui Website ignores this, My
FengShui will still be entitled to use its rights and remedies at any and all
later dates or in any other situation where you breach the Terms and
Conditions.
My
FengShui shall not be responsible for any breach of these Terms and Conditions
caused by circumstances beyond its control.
Pricing and Product Information
Whilst
every effort is made to fulfil orders in terms of price, details and size
through the My FengShui website, My FengShui expressly reserves the right to
vary the price and other details of the Products without notice. Crystal or Gem
products may vary from photo as natural products are never identical even when
they are from the same variety and supplier. As much as My FengShui tries to
reflect the actual Product size, details and price, My FengShui is not liable
for situations when they differ from the actual Product.
The
prices advertised on My FengShui Website are meant for home delivery shopping
only and these prices may from time to time vary from those found at My
FengShui stores or other access points. In circumstances where some Products
size and packaging differ from the description found on My FengShui, My
FengShui expressly reserves the right to provide the nearest size/packaging for
the Product at the nearest price.
In
the event of any price differentials between the online order billing and the
final bill whether arising from but not limited to situations around
substitutions, daily price changes, out-of-stock Products, special price,
mislabelling or mispricing, My FengShui reserves the right to adjust the final
bill after the online bill is presented/conveyed to the Customer and such
adjustment shall be final.
My
FengShui has made every effort to display the colours of our Products that
appear on the My FengShui Website as accurately as possible. However, as the
actual colours you see will depend on your monitor or device, we cannot
guarantee that your monitor’s display of any colour will be accurate.
My
FengShui shall not be liable to any Customer/person for any loss, damage
incurred or inconvenience suffered in the event My FengShui declines to fulfil
an order for whatever reason including but not limited to an unforeseen
circumstance (including but not limited to lack of availability, quantity or
specification) as the case may be.
When
requesting goods by weight, My FengShui reserves the right to supply goods with
a weight difference. However My FengShui shall make every effort to ensure the
weight difference is minimal and as close to Customer’s request.
The
cost of the services is not included in the price of the goods. The information
about the cost of the services is available on the My FengShui Website once the
Customer books a delivery slot.
Product Availability
In
situations of stock unavailability for any item(s) in an Order placed with My
FengShui, My FengShui reserves the right to process the other items listed in
the Order without informing the customer. This is because, at My FengShui, we
work towards bringing you a wholesome online experience. If any item you have
ordered is not in this confirmation, it is with much regret but we do not
guarantee that we will be able to inform you that it is unavailable prior to
the delivery being sent to you. Special offers are valid while stock last.
Traders are not allowed. My FengShui reserves the right to reject, and/or limit
quantities on any orders received without notice or explanation.
The
availability of the goods presented on the My FengShui Website depends on stock
in the My FengShui Platform and My FengShui does not guarantee the availability
of goods.
The
Customer shall where possible be notified in advance if the goods requested
cannot be delivered by reason that it has exceeded the maximum or restricted
limit or for any other reason. However, we do not guarantee we will do so, nor
will the customer demand this.
If
the goods requested by the Customer are unavailable due to factors beyond My
FengShui’s control, My FengShui shall make every effort to offer a substitute
item which is closest in terms of price and type to the originally requested
item. Notice may or may not be given in these circumstances. A customer
may choose to reject this substitute in which case My FengShui will refund the
difference in price to the customer via online banking.
Delivery /Order Amendment
Delivery
will be made to the address specified by Customer on the completed order
form.
My
FengShui use national courier services like GDEX for delivering our products
and goods to our customer in Malaysia and Singapore.
Under
normal circumstances, My FengShui will need around 5 weeks processing time to
prepare for delivery upon your order placed.
Whilst
we make every effort to deliver all Customer goods in the agreed time, My
FengShui will in no way be liable if it fails to do so in part or in full due
to circumstances beyond its control, or if My FengShui chooses to cancel the
order and delivery and provide you a suitable refund in credits to the service
via app or website only for cost of the products.
Customer
agrees that this is a reasonable arrangement and will refrain from making
derogatory comments, complaints, public disclosure, or any other actions that
would cause the brand to suffer damage to its brand, service offering or
otherwise. My FengShui reserves the right to seek punitive damages to any and all
individuals and organisations that do so and Customer agrees to and
acknowledges that they are informed of this.
If
there are any changes in the delivery address / contact details made between
submission of order and delivery date, customers are to update My FengShui at
least 24 hours prior to delivery.
No
amendment to an order is allowed once the order is processed.
Order Cancellation
The
Customer may cancel the order at no charge if the notice given is at least 24
hours prior to the delivery date and time. Kindly refer to our Return
Policy for more details.
Payment
You
can use a debit or credit card to pay for your shopping. We accept the
following payment providers, issued by banks in Malaysia:
- Visa
- Master
- Debit
Cards
You
can also pay via direct FPX transfer from your bank.
Full
payment card authorisation for the amount corresponding to the total price of
goods (including service charges) that the Customer has requested shall be made
at the time of the order.
Our
liability to you in connection with any order will not exceed the total price
charged for the relevant items.
All
payments are in Malaysian Ringgit only.
My
FengShui Website does not process online payment information, all the online
payment information is processed by payment gateway. The ayment gateway used by
My FengShui Website is senangPay (please visit senangpay.my for details). Once
payment mode has been selected and order has been submitted, any changes on
payment mode is not possible.
My
FengShui reserves the right to change the mode or method of payment for
Products offered online at any time and Customers should refer to the Terms
& Conditions on the My FengShui Website for the latest information
available.
Customer Services
If
you have an order query, please e-mail us at sales@myfengshui.com
If
you have any queries please contact Customer Services at +607-512 3833 .
Rewards and Redeem
Reward
points can only be earned by placing orders through the "My FengShui"
website. Currently, each RM 1 spent on product or service eligible to acquire 1
reward point. Tax, shipping, and other charges are not eligible for earning
reward point.
There
is no cash value or transferability. Reward points do not constitute property,
do not confer a vested right or benefit on the member, and have no cash value.
As such, Reward points cannot be exchanged for cash, cannot be transferred or
assigned for any reason and the sale or transfer of points is strictly
prohibited. Reward points may not be sold on any secondary market and any
transfer of points to the secondary market shall be deemed invalid. Any
remaining Reward points in the customer's My FengShui Rewards account will be
forfeited without any compensation.
The
accumulated reward points can be viewed in the reward points section of the
customer's My FengShui account. The number of reward points collected by each
customer will be tracked in the customer's reward account. However, it is the
responsibility of each customer to ensure that he/she is credited with the
correct number of points. If you find any inconsistencies when making a claim
or issuing points, please contact My FengShui support at
https://www.myfengshui.com/contact. In order to investigate your claim, My
FengShui reserves the right to request any relevant evidence to verify the
reward points claimed by the customer.
If
My FengShui determines that points credited to a customer's reward account have
been improperly or fraudulently earned, My FengShui reserves the right to
declare such points invalid. My FengShui reserves the right to defer the
processing or redemption of any points without notice to the customer in order
to ensure compliance with these rules.
Without
limiting any other remedies, My FengShui may suspend or terminate a customer's
reward points if My FengShui suspects that the customer has engaged in
fraudulent activity in connection with this promotion.
Once
points have been accumulated, bonus points can be redeemed for discounts.
Customer can use the redeemed reward points to receive discounts when placing
orders.
Customers
can redeem discount coupons from the "Redeem Reward Points" table on
the checkout page by clicking on the "Redeem" button. After a
customer has successfully placed an order and redeemed the discount, the
relevant points will be deducted from their reward account.
Refunds
Refunds
are handled on a case-by-case basis and by actual human members of the My
FengShui team. Goods sold are not refundable. Customer must be responsible
on their own goods during the delivery.
Store Credit
All
orders are processed by our Customer Support team for the following items:
- Not
in stock items
- Refunds
for cancelled orders
- Damaged
or returned orders
These
refunds will be made to you within 7 business days under normal circumstances.
Refund to original mode of payment
A
refund or any other form of return to your original mode of payment, please
send a written request to support@myfengshui.com
Please
provide the following for your request to be processed:
- Customer
name
- Customer
contact number
- Name
on your credit/ debit card used to purchase with us
- Last
four digits of your credit/ debit card used to purchase with us
- Customer
order number
- Copy
of delivery order
All
such requests are processed manually and will take up to 21 business days to
complete.
Links
My
FengShui is not responsible for the content of any other sites outside the My
FengShui Website (this is statically refers to website domain of
www.myfengshui.com). In addition, a link to another website does not mean that
My FengShui endorses or accepts any responsibility for the content displayed on
the other website.
Warranties
My
FengShui expressly excludes all warranties, descriptions, representations or
advice rendered as to the fitness or suitability for any purpose, tolerance to
any conditions, similarity to sample, merchantability or otherwise of the
Product supplied to the fullest extent permitted by law.
No
Agent or representative of My FengShui is authorised to make any warranty,
representation or statements given as to the fitness or suitability for any
purpose, tolerance to any condition, similarity to sample, merchantability or
otherwise of the Product supplied.
Colours
My
FengShui take great care to accurately display the colours of our products that
appear on its website. However, we cannot guarantee that your monitor pr
device’s display of any colour will be as accurate as the actual product
colour.
Third Party Sites
There
may be occasions when materials on or of third Parties are provided on My
FengShui website. My FengShui is not responsible for the content and activities
of any third party site linked from and beyond My FengShui site. Your visit or
use of any third party site linked from My FengShui is entirely at your own risk.
Promotional Code
Promotional
codes, eCoupons, vouchers, discounts, and other promotional products and
services (eCoupon) are valid for a limited or specified period only and My
FengShui reserves the right to modify, cancel or discontinue them at any time
on the My FengShui website, without any notice, explanation, replacement, or
compensation. Promotional codes are not transferable and not redeemable for
cash. Each promotional code has its own qualifying terms. It is void where
prohibited by law. All offers are subject to availability and while stock
lasts.
The
general terms and conditions for all promotions are as follows:
- Promo
code cannot be used with any other available promo codes. My FengShui
reserves the right to reject any order that has violated this.
- Redemption
of promo code is applicable to purchases made on My FengShui Website
(www.myfengshui.com) and My FengShui Mobile Applications and My FengShui
Platform.
- Using
a promo code discount in conjunction with other free gift promotions may
alter the minimum amount criteria for it.
- Please
check your cart to ensure promo code discount is applied and review your
order carefully before checkout.
- Discount,
vouchers, eCoupons, and privileges are not exchangeable for cash, kind or
other goods and services.
- All
prices listed are in Malaysia Ringgit.
- Delivery
date and time are subjected to availability. Customers should contact
support@myfengshui.com or details on this.
- My
FengShui reserves the right to vary/amend the privileges or terms and
conditions of all promotions without prior notice.
- For
any enquiries, please submit your feedback via the web form or email
support@myfengshui.com.
- My
FengShui shall not be liable to any Customer for any financial loss or
other damages arising out of the refusal, cancellation or withdrawal of
any order for any reason.
Termination
If
you violate any of these Terms and Conditions, your permission to use the My
FengShui Website may be suspended or revoked, and we reserve the right to
suspend or terminate your access to, and use of, the Website at any time
without explanation, reason or communication required.
Miscellaneous
My
FengShui cannot be held responsible for any inaccuracy or omission. My FengShui
will attempt its best to fulfil orders placed by shoppers. In the event that an
ordered Product is not available, My FengShui reserves the right not to replace
it with a similar item of equivalent value.
Customers
have to report on any order discrepancies/dissatisfaction within 24 hours from
receipt of order. All Products leaving our distribution centre have been
checked for quality and accurate quantity. However, we will put up a refund
request for items that are not satisfactory and/or for any order discrepancies.
For returning of such products and refund purposes, customers may be required
to do so at a preferred My FengShui store.
Others
My
FengShui reserves the right to change any terms of its contest and promotions
without prior notice and substitute any token with one of a similar value at
its absolute discretion.
My
FengShui shall not be liable for any loss of chance arising from any defect,
malfunction or failure of any telephone network / lines, computer systems,
servers, computer equipment, software used in connection with the website.